+ 44 20 8144 3706A. Plan to achieve with a sales call
The main objective of the sales call is to inform clients about hotel services and communicating ways in which our hotel provide much better and responsive services to the people. During entire communication process areas where corporate client remains dissatisfied with hotel services will be identified. Even if corporate client is not dissatisfied areas where hotel is providing excellent services will be communicated to the corporate client.
B. Client
1. Who is the client?
Our client is corporate client means business firms. For projects, employees of the company, visit multiple nations and cities, and they have tight schedules. The client observes that many times it happened that they demand services from the hotel manager but it’s not available on time or manager clearly state that hotel do not provide such kind of services. For example, if on holiday, company employee intends to view any concert, then he may ask manager of the hotel to book tickets on his behalf. In such situation hotel staff deny from doing so or make some excuses. Due to poor coordination between employees, ordered item is delivered late in room to the guest (Tran, 2015). Such kind of things causes dissatisfaction to the guests. Moreover, in many hotels rooms do not have enough space, but have good aesthetic features. Opposite, of this in many hotel space is enough, but aesthetic is not there. Employees get tired after long meeting and such kind of things does not allow them to feel relaxed. This is another common problem that client employees face in the hotel.
2. Personality style
Client for a multimillion dollar guest room is corporate which means that professionals are targeted customers. Professionals like those things that are perfect and reduce hard work. They like to spend leisure hours as quality time and do not prefer any sort of disturbance in it (Mccartney and Ge, 2016). Good aesthetic rooms with sufficient space and fulfillment of service in short time are some of the factors on which hotel is having focus and match to the personality style of corporate clients.
References:
Books and Journals:
Hua, N., Morosan, C. and DeFranco, A., 2015. The other side of technology adoption: examining the relationships between e-commerce expenses and hotel performance. International Journal of Hospitality Management. 45. 109-120.
Mccartney, G. and Ge, Z., 2016. An examination of the pull and push factors influencing hotel selection by Chinese outbound travelers. International Journal of Tourism Sciences. 16(1-2). 41-59.
Tran, X. V., 2015. Effects of economic factors on demand for luxury hotels rooms in the US. Advances in Hospitality and Tourism Research (AHTR). 3(1). 1-17.
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